Position Announcement: IT/Helpdesk Intern

Candidate will have an opportunity to learn and excel with Windows based systems in a comfortable, moderately paced environment and will be required to:

  • Will have a major role in writing and organizing documentation of departmental procedures and information architecture
  • Receive, log and assist over 60 users with trouble call related issues
  • Provide power user level software support, including but not limited to, MS Office, Adobe applications, Exchange OWA, and Dynamics CRM
  • Research and troubleshoot unfamiliar errors using online knowledge base and other resources to effectively identify and resolve problems
  • Occasionally research and document new technologies to support ongoing projects

Technical Requirements

  • Strong MS Office 2010/Office 365 (i.e., Word, Excel, Outlook, PowerPoint, OneNote and Access),
  • Have received training on Windows operating systems-Windows Server, Windows 7, and Windows 10,
  • Possess strong working knowledge of Windows printing functions
  • Strong working knowledge of PC hardware, Ethernet networking infrastructure & IP, Mac OS X protocols desired
  • Proficiency in any combination of the following is a plus: MS Office, SharePoint Server 2013, MS Dynamics CRM 2015, MS Office Visio 2013, Internet security, mobile platforms such as iOS and Android

Other skills

  • Must possess excellent written, communicational, organizational, and interpersonal skills
  • Must be resourceful, freethinking, self-paced, and flexible
  • Ability to carry out tasks independently

To Apply

Please email cover letter and resume to: itjobs@synergos.org.

No telephone calls please.

The Synergos Institute is an equal opportunity employer.